In search of our dream home in Moraga, a town known for its highly rated public school system and safe environment, we were extremely fortunate to have been connected with Joy Rayner of The Olsen Team. Joy is an exceptionally knowledgeable, hard working, competent realty agent. She has in-depth knowledge of the realty market and extensive local realty expertise of the Lamorinda community. She is exceptionally friendly, honest, patient, responsive, supportive, resourceful, enthusiastic, and always genuinely interested and committed to helping her clients. She always goes above and beyond in meeting the needs and expectations of her clients. Since we were new to Moraga, Joy took us on a personal tour of Moraga, sharing with us her personal experience as a local resident, the demographics, community resources, schools, pros/cons of the various neighborhoods, shopping areas, parks, and hiking trails. Joy always stayed on top of sending us instant notifications of any potential properties on the market. With each property, Joy studied and researched the property beforehand to ensure that it matched our expectations. She also personally checked out the property before arranging for a private tour. On various occasions when we were out of town, Joy even video-taped the properties for us to view. She always provided us with a concise yet detailed assessment from the overall location of the property to the quality of its construction. If needed, she would seek expertise supports from The Olsen Team to check on defects, second opinions, and recommendations. Joy kept constant communication with us and was our voice of reason when we needed it the most. We were very thankful for her warmth, friendliness, enthusiasm, and encouragements during time when we were discouraged. When ready to place an offer, Joy patiently helped us navigate the ins-and-outs of purchase negotiations. Joy was great at communicating throughout the process and was always responsive to our calls, text, emails whenever we needed her. We trusted her for advice when to proceed with an offer and when it was appropriate to move on. Thanks to Joy’s wealth of experience, hard work, and persistence, she helped us find our dream home! Joy continued to help us even after the purchase with finding contractors for remodeling and supplier recommendations. It is absolutely clear that Joy and The Olsen Team genuinely care about their clients and building lasting relationships. We considered Joy not only our realtor, but our dear friend! It is our honor and our pleasure to recommend Joy Rayner to be your next realty agent!